Privacy Policy

Introduction

Welcome to https://travel-and-tours-agency-in-dubai.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from users visiting our website and interacting with our services. By using our platform, you agree to the terms described here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://travel-and-tours-agency-in-dubai.terratrek.net
All applications and services offered under our brand
Any interactive features on our websites, such as forms, surveys, or comment sections
Communications sent by us, including marketing emails, newsletters, SMS, and voice calls

Please note that this policy does not extend to external links or third-party platforms. These entities have their own privacy policies governing data collection and usage, so please review them carefully before engaging with any linked services.

Processing Activities

This policy outlines our practices when:

You register an account on our platform and use it as an authorized user.
You visit and interact with our websites, including browsing, searching, or participating in online discussions.
We communicate with you via various channels, such as email, phone, or text messages.

Personal Data Collection

We collect multiple types of personal information to enhance your experience and provide tailored services:

Account Information: Details required to create and manage your user account, including usernames, passwords, and profile settings.
Payment Information: Data needed for processing transactions, such as credit/debit card numbers, expiration dates, and billing addresses.
Financial Information: Your financial records may be stored to facilitate payments, refunds, or dispute resolution.
Purchase Information: Details about your orders, including products purchased, quantities, and order status.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device ID, and location data (with your consent).
Location Data: Information about your geographical location, often obtained through GPS or similar technologies (again, with your permission).
Feedback and Reviews: Comments, ratings, and reviews you provide about our services.
Social Media Information: If you choose to connect our platform with your social media accounts, we may access certain profile information from those platforms.
Product Interest: Data on the products or destinations that interest you, helping us personalize recommendations.

We collect this data through direct user input, form submissions, and automatic tracking technologies, including cookies (explained in detail below). Third parties, such as payment processors or analytics providers, may also share personal data with us, but they are bound by their own privacy agreements.

Cookies and Similar Technologies

We use cookies to enhance your experience on our website:

Strictly Necessary: These cookies enable core functionality, such as remembering user preferences and ensuring secure connections.
Preference: They remember your settings and customization choices for a more personalized experience.
Analytics: Analytics cookies track user behavior, helping us understand how people interact with our site for better performance and usability.

You can manage non-essential cookies through our built-in Cookie Manager, allowing you to customize your tracking preferences.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. This could include:

Maintaining user accounts and providing ongoing services.
Complying with tax, accounting, or other legal obligations.
Resolving disputes or investigating potential violations of our policies.

Once the data is no longer needed for these purposes, we delete or anonymize it to protect your privacy.

Security Measures

We take robust security measures to safeguard your personal data:

Implementing encryption protocols for secure data transmission.
Engaging reputable third-party service providers who adhere to strict data protection standards.
Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children, and if we become aware of such data, we will take steps to delete it promptly.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
Restriction: You may limit our processing of your data in specific situations.
Data Portability: Some jurisdictions allow you to receive your personal data in a structured format.
Objection: You have the right to object to the processing of your data for certain purposes, such as direct marketing.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights or if you have data-related inquiries, please contact our Data Protection Officer at [email protected].

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and notify you through email (if applicable) when significant changes are made.

Contact Information

For any privacy-related inquiries, including requests to unsubscribe from marketing communications, data access, or corrections, please reach out to us at:

Email: [email protected]
Postal Mail: Data Protection Team, Travel & Tours Agency in Dubai, [Address]